Ticket holders should read this
NME.COM is extremely pleased to announce that Shockwaves NME Awards Big Gig ticket holders who bought their tickets through Trinity Street, a company that recently ceased trading, will have their original tickets despatched to them on Monday, by registered post.
The Shockwaves NME Awards Big Gig takes place at London’s O2 Arena on February 26, next week. The event, headlined by The Cure and also featuring Franz Ferdinand, Crystal Castles and White Lies, will celebrate the Shockwaves NME Awards ceremony that takes place the night before (February 25) at the O2 Academy Brixton.
In light of the recent difficulties experienced by some ticket holders, NME and AEG Live have done everything in their power to ensure that those music fans are still able to attend the gig, at no extra cost.
If you are a Shockwaves NME Awards Big Gig ticket holder who was affected by the closure of ticket provider Trinity Street, please read through the following official statement carefully:
“New tickets will be despatched to you on Monday, by registered post. Please note that they will need to be signed for upon delivery.
If you have already re-purchased tickets via the link and password we supplied to you, we will automatically have these tickets cancelled and your repurchase monies refunded to you in full, including all transaction fees. If you purchased replacement tickets via any other source, or direct to the Ticketmaster site, please contact us at firstname.lastname@example.org with your purchase details and we will arrange to have these refunded.
If you requested complimentary tickets this order will now be cancelled as your original tickets are on their way to you.
Please do not continue with any claims from your payment card provider, there is no need to request a refund as your original tickets are on their way to you. Please note that if your credit card company does provide you with a refund then we will need to contact you directly to re-charge for the gig tickets.
We would like to take this opportunity to offer our sincerest apologies for the inconvenience that you may have experienced. The unexpected demise of Trinity Street so close to the concert and the resultant financial issues led us to initiate a repurchase and refund process. However NME and AEG Live have been working non-stop to find a resolution and we are pleased to be able to end the week with this great news.
So please do look forward to receiving your tickets and of course we hope that you enjoy the Big Gig itself.
See you on Thursday!
NME & AEG Live”