Ticket agent and festival organisers both claim it is the responsibility of the other party to provide refunds
A statement from All Tomorrow’s Parties says ticketholders for the cancelled Jabberwocky event, which was due to take place at London’s Excel Centre tomorrow (August 15) and Saturday should contact their own banks for a refund if the ticket agent Dash Tickets will not pay up.
The organisers of the cancelled event directed ticketholders back to the point of purchase for a refund. The majority of tickets were sold by the agent Dash Tickets, but Dash have released their own statement stating that they passed on all money from sales of the tickets to the festival organiser. They add that they are “very keen to learn where the money has gone” and are pursuing legal action to recover money they have spent as part of their business relationship with the festival.
A new statement on ATP’s Facebook page reiterates the assertion that it is not ATP’s responsibility to refund tickets.
The statement reads: “To confirm, even though some outlets may take longer than others, it is ATP’s only goal to ensure that all customers receive their due refund. For the vast majority of people, Dash Tickets will be their point of purchase. It is their responsibility to refund the customer, as they were the company that took payments; not ATP. And if Dash are not being helpful facilitating this matter, your next point of contact should be directly with your bank or card provider to order a chargeback of your purchase amount.”
The statement also assures ticketholders that staff are working to reply to the vast quantity of emails sent to the customer services address. It reasserts ATP’s regret at cancelling the festival. “To our customers – we are crushed that this weekend is unable to go ahead, and exhausted every option and resource attempting to avoid this absolute last-resort situation up to the moment yesterday’s statement was made. Our deepest apologies for the inconvenience this cancellation has caused you all.”
The statement has clearly not appeased the fans who were due to attend the event – the most liked comment reads “ATP vs The Fans 2014”.
A number of bands who were scheduled to perform at Jabberwocky, including Neutral Milk Hotel, pictured above, have begun arranging replacement gigs around London. Click here for the latest listings and to see where bands will be playing on Friday and Saturday.