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Gig ticket prices 'should be more honest'

Ticket Tout

Ticket Tout

Consumer body calls for companies to stop hiding booking and postage fees

Consumer organisation Which? has called for the prices of gig tickets to be more straightforward, with booking and postage costs less hidden.

The organisation said that costs such as booking and postage may not become clear to those who buy them until they've almost finished buying the tickets.

Which? also criticised the overall cost of such fees, pointing out that sometimes they can add 30 per cent to the overall cost of a gig ticket, reports BBC News. It also warned that people may not always get these fees back from an agent if a gig is cancelled.

Neil Fowler, editor of Which?, said: "Airlines have taken a bashing recently for adding sneaky extra charges to the cost of tickets, but they're not the only ones.

"We found ticket agencies hiking the cost of tickets by nearly a third with various fees and postage costs. These charges only become apparent when people are well into the buying process – they should be made clear up front so that people can compare prices properly."

Which? suggested that such fees should be more clear, by being part of an overall advertised price. Nearly 90 per cent of people polled in a Which? survey held this view.

Nick Blackburn of Seetickets - who power NME.COM's ticket shop - responded to the criticism, saying, "I believe we have the right to retain that booking fee as we have done the work for which we have charged the customer.

"When we have to refund the customer following cancellation, the cost of that work is covered by the original booking fee and for large concerts or events, this work can be extensive."

What do you think? Do you get annoyed by extra fees being added to ticket prices? Do you think these fees are too much? Or do you think it's fair that an agency adds them on? Sign into MyNME and leave a comment below.

Comments (30)

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Moz_1983 

May 29, 2008

I see little point in advertising face value costs anymore. Even when you buy the tickets from venue box offices some places (Cardiff Uni from personal experience) still charge a booking fee even though you're buying in person with cash. It's disgusting.

Shirt 

May 29, 2008

When gigs sell out in minutes you don't have time to 'shop around' for the cheapest fees anyway. It's pay up or miss out. Where possible I by direct from venue Box Offices but most of the large London venues don't have one. The ticket agencies have got us by the short and curlies whoever you use. I find ticketweb is best because you can fill a 'basket' and just pay one postage fee. I recently tried to buy a £6.00 ticket from an agency (the only one selling the tickets) and was asked £12.40 after the fees were added on - I didn't bother!

BeigePants 

May 29, 2008

Why are booking fees based on the price of a ticket? Surely the processing cost the same no matter what the ticket is. Agencies can be as bad as touts.

jjbeeson 

May 29, 2008

about timegood good

the_pioneer 

May 29, 2008

Why should we have to pay anything if a concert is canceled? Surely that's the risk that a company takes when selling tickets, and shouldn't be left to the consumers to pay for it. And companies like See charge a lot more for tickets than smaller companies like ticketweb, so I think it's only fair that the prices are made clear at the start.

jakeharkins 

May 29, 2008

it's not right that a £10 ticket gets £2.50 added to it.

RuiRuiRuiRui 

May 29, 2008

Wow, Nick Blackburn sounds like the sort of deluded idiot that puts people like me off attending gigs. No, if the gig is cancelled, you should not retain any booking fee. If you really feel you deserve £5 for....for what? I really don't know. Anyway, if you think you deserve this money, you should take the matter up with the promoters of the gig, the artists, the venue, or whoever is responsible. Not the punters.

benandrews7 

May 29, 2008

I agree. The amount of times I've been rushing for a ticket, and £20 soon becomes £26 because of "transaction fees", "booking fees" and "postage". Radiohead tickets for their gig in Manchester, which I can't wait for, were advertised by ticketing companies at £40, but were closer to £50 in reality! It's a disgrace.

thepope79 

May 29, 2008

It's the "transaction charge" that some ticket agencies have introduced that I begrudge paying. This is just so they still get to charge you postage and packing when your tickets are delivered by email!

Richieboon 

May 29, 2008

paid £40 for a foos ticket, worth every penny :)

BeigePants 

May 29, 2008

My personal favourite is paying £4.75 postage for it to be sent first class.

CedarRoom1998 

May 29, 2008

The real joke is adding the "transaction charge" for tickets which are emailed out to people - what exactly does this cover? Anyone in the business care to tell us?

onetakerog 

May 29, 2008

I'm glad to see that this is being investigated, it's been a rip-off for a long time and is getting worse. I bough one ticket for Neil Young through SeeTickets recently and got charged a large booking fee PLUS £4.50 for postage, yet the ticket arrived in a brown envelope sent 2nd class, costing maybe 40p in total. I emailed them to enquire about the high postage cost and received no reply!

mozafan 

May 29, 2008

about time this was highlighted, great news. the charges added on to the cost of tickets is getting stupid.

jamesmcconnon 

May 29, 2008

I once bought tickets for a Soft Cell gig that turned out to have never been agreed by the band, and still didn't get the booking fee back. That was annoying.

tristessa560 

May 29, 2008

Having regularly attended gigs since around 2001, I have noticed an obscene increase in added fees. Take Radiohead at Victoria Park for instance; a ticket is worth £42.50 at face value, but magically becomes £51.55, an increase in £9.05. I dread to think how much profit Seetickets are making with the amount of business they do. It is disgraceful that they are able to charge these kinds of fees, especially because quite often there is no other way of obtaining a ticket from a differnet distrubuter. Just another example of rip-off Britain.

binstig 

May 29, 2008

To be honest you must be stupid not to look at the booking free and P&P. They are clearly stated next to the price of the ticket on pretty much all ticket sites so if you don't see it then your a fool.

bidgy badger 

May 29, 2008

We never used to pay booking fees as the seller received a commission from the promoter for selling his tickets.I wouldn't be surprised if these sellers still get commission and are 'having their cake and eating it' by charging booking fees as well.I get my insurance from a broker who charges me 'documentation fees' of £12.50. He will be getting commission for selling the policy so why charge me twice.We are now living in a society where businesses will screw you at every opportunity.

Grimbo 

May 29, 2008

I cannot believe this neil from see tickets thinks its ok to hold onto our nooking fee for cancelled gigs! if he feels the money has been earned by his company then get it back from the cancelling act, not the fans who have zero control over a cancellation and just have to pay up for nothing.

scottmmmm 

May 29, 2008

"Booking Fees" are a total disgrace, the guy from Seetickets says that it's for work that they do when they charge the customer - the thing is its all batch processed by a bloddy computer!!! It probably takes about 15 milliseconds of their computers time to do this work and yet they will charge 4 or 5 pounds a ticket for it. Dirty greedy gits.

RuiRuiRuiRui 

May 29, 2008

I went to an Albert Hammond Jnr gig last year and was charged £4.95 for postage. A week before the gig, I got an email saying that I was to pick the tickets up from the 'box office' (a man behind a fold-out table) at the venue before the gig. Quite why was I charged £4.95 for the privilege of having to get there early to pick up my ticket? After three or four emails to ticketmaster I reclaimed my money, but I wonder how many others were so persistant.

jamesheal 

May 29, 2008

The biggest disgrace is the charge put on even when you pick tickets up at the box office - a while back it was free to pick up from box office, but now you're charged - even though this sits under the 'delivery charge' section!Whatever happens, ticket prices are only going to go up anyway as concerts are the main place for record companies to make money now that CDs are being phased out and more and more free music is available. I wouldn't be surprised if record comapnies start selling tickets themselves for their artists, paying the venues a fee and bypassing ticket agencies full stop.

bayley85 

May 29, 2008

I agree with 'BeigePants', surely the booking fee should be the same for all tickets at all events. Why is the charge roughly £10 for a festival ticket, £5.00 for, say, Radiohead and only £2.50 for a smaller band? The tickets you receive are always very similar. Its not like you get a massive golden ticket when you pay a large booking fee. It's just a way for the ticket agencies to rip off the consumer. And as 'Shirt' mentions, now that tickets sell out in a matter of minutes you have to pay the ridiculous booking fees or you miss out. They've got us in their pocket and until now there was nothing said about it. Ive noticed that the booking fee is usually 10% of the ticket price and would love to hear an explanation from either Seetickets or Ticketmaster as to how they can justify charging in this way, rather than implementing a flat fee for all events.

aubergine2 

May 29, 2008

Anyone who regularly buys tickets for gigs knows it's a rip-off but we have no choice as the agencies have it all sewn up. The so-called admin charges etc are getting out of control so it's about time something was done. I have often been obliged to pay outrageous postage charges only to receive tickets by normal mail - not even recorded delivery, or even have to print out an e-ticket myself and still get charged for 'admin'.

Jase1982 

May 29, 2008

I think that it's about time someone somewhere raised this issue at this level. The administration costs should be reflected in the price of the ticket, and I don't believe that any booking agent could ever justify clearly the total cost of any administration fee, which to me are blatant additional surcharges designed to earn them extra profit.I also don't see why the extra fees should be per ticket as it takes one action to process an entire order.

its_rudimentary 

May 29, 2008

I agree with all these views its absolutely the charges are absolutely nuts and even if you take the option to pick up the tickets at the venue you still get charged p&p, and anway since when did an envelope and a stamp cost £5!! The worst though is when a gig gets cancelled you still have to bear the costs which is shocking sum fat cat shud take this out their profits whether its the insurance people, the seeticket junkies or the inevitabely minted artist. Sort it out.

mozafan 

May 29, 2008

didn't seetickets, ticketmaster et al get hauled in front of a load of ministers last year? sure i saw that on bbc parliament while flickin though tv channels. if so why has nothing been done yet? they are robbing us blind!!

willwill 

May 29, 2008

See tickets are the one of the most expensive agencies & should be avoided. The actual venues box offices are upto £5 cheaper (by post) than them.I had tickets for riders on the Storm in Southampton last year. The gig was cancelled as not enough tickets were sold. That is a risk the prmoter takes. I had not refund of booking fees. Why the hell should I pay for someone elses risk?The music business got greedy with high priced CDs & helped kill sales. Now it's doing the same with gigs.

sowingseeds 

May 29, 2008

It's disgusting, the other week I bought a £17 ticket off see tickets but when it came to paying, they charged me £24 for it. How is that fair?

willwill 

May 30, 2008

Ticket agencies are no more than 'official' touts

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