Christmas CD delays 'not good enough' say retailers

Shipments to big retailers such as HMV and Amazon have been affected by a backlog

Christmas CD delays 'not good enough' say retailers

Photo: PA

Huge shipment delays at a leading CD distributor in the run-up to Christmas have been described as "not good enough" by retailers.

A backlog at distributer Arvato has meant that major retailers such as HMV and Amazon will receive shipments up to a week late in the run-up to Christmas, affecting fans, artists and record labels.

The Entertainment Retailers Association, which represents record shops, described the situation as "simply not good enough".

The organisation's director Kim Bayley told BBC Newsbeat that despite the delay, retailers have been assured that the backlog in delivering orders to shops will be under control by the weekend. "We have been assured by Arvato that all orders will be fulfilled by Monday (16 December)," she said, adding that the ERA are "keeping their fingers crossed" that orders will arrive on time.

A spokesperson from Arvato, which distributes releases for Sony and Universal, said that the company has employed extra staff to help deal with the backlog. They also admitted that the company underestimated the level or orders it would receive from retailers at this peak time of year. "We work closely with all of our clients to help forecast future demand and order patterns during peak periods," they said. "Unfortunately, on this occasion several of these estimates

Read More On This Artist

More News
Skrillex, Flying Lotus, FKA Twigs, Duran Duran added to Sónar festival bill
Former Red Hot Chili Peppers guitarist John Frusciante to release acid house LP
Run The Jewels share 'Lie, Cheat, Steal' video - watch
Everything Everything: 'If you put out a record this year and it's all smiles, then...
Students launch petition to name east London University building after Wiley
Sinead O'Connor withdraws application to join Sinn Fein
Sleaford Mods back crowdfunded documentary 'about the band and state of modern Britain'
Björk on 'Vulnicura' album leak: 'There's no way to say how you'd...
Drenge on new album 'Undertow': 'One song just screams 'Fleetwood Mac'
Liam Howlett confident ahead of new Prodigy album: 'I've been feeling these new...
Taylor Swift tells hackers who claim to have nude pictures of her: 'you got nothing'
Noel Gallagher: 'new album is is full of songs that make you punch the air while crying'
Carl Barât says he 'needs therapy' now that his Libertines bandmate Pete Doherty is clean
The Cribs say new album is 'their poppiest record since 'Men's Needs, Women's...
Sam Smith responds after US DJ Howard Stern calls him a 'fat ugly motherfucker'
Tom DeLonge says Blink-182 'haven't talked in months'
Carl Barât & The Jackals announce one-off UK show
Blink-182's Mark Hoppus confirms conversations about replacing drummer Travis Barker did...
Faith No More announce release of new single 'Superhero'
L7 announce reunion and European gigs
Drenge announce new album 'Undertow'
The Charlatans to play Brits Week gig at London's Brooklyn Bowl

More News

Comments

Please login to add your comment.

Latest Tickets - Booking Now
 
Know Your NME
 

 
NME Store & Framed Prints
Inside NME.COM