eBay Price Match Guarantee

If you find a better price from one of eBay's competitors, they'll meet it with their Price Match Guarantee. To be qualify for the price match guarantee, the product must be new, which includes 90% of the items on eBay, and must be compared to an identical product from one of their eligible competitors.

To request a price match, just contact the eBay customer service team, they'll confirm the lower price and send you an eBay voucher to make up the difference. 

eBay UK Money Back Guarantee

eBay has you covered with their fantastic money back guarantee. Stay protected as you shop and eBay will make sure that you get the product you ordered or you will be refunded the price of the item and any postage costs you paid with your PayPal. Simply follow these steps:

• Contact the seller via My eBay within 30 days of the actual delivery date
• Contact us if it's not resolved after 8 days the issue isn't resolved
• eBay will step in and will get your money back fast

eBay Click and Collect

Some sellers on eBay offer click and collect, and the ones that do will be clearly marked. The costs of click and collect vary from seller to seller but are usually the same price as home delivery. However, with click and collect, you can get your parcel from the nearest eBay Collection Point at your own convenience, so you don't have to worry about making sure you're home for your delivery.

Once your parcel has been sent to a collection point, you'll get a text message or email to notify you, and you'll have 7 days to pick up your order.

eBay Returns Policy

For eBay returns, the return policies are up to the individual sellers. In most cases, sellers accept returns but vary in whether or not you're responsible for the return postage. 

All the sellers on eBay who offer returns allow at least 14 days for you to get your order back to them. There's a return section on each product listing where you can discover the return details for the particular seller you're dealing with.