Amazon has responded to user reports of random bursts of “creepy” laughter coming from Alexa devices.
Users have been taking to social media to report instances where their Alexa-enabled smart speakers have let out audible laughs despite the voice assistant not being prompted.
One Twitter user wrote: “Lying in bed about to fall asleep when Alexa on my Amazon Echo Dot lets out a very loud and creepy laugh… there’s a good chance I get murdered tonight.”
Another user shared a video of the phantom laugh, adding: “I thought a kid was laughing behind me.”
Others have resorted to unplugging the device in order to fix the problem.
One user even claims that to have asked Alexa why it laughed and got the response, “Sorry, I am not sure”.
— CaptHandlebar (@CaptHandlebar) February 23, 2018
Lying in bed about to fall asleep when Alexa on my Amazon Echo Dot lets out a very loud and creepy laugh… there’s a good chance I get murdered tonight.
— Gavin Hightower (@GavinHightower) February 26, 2018
so my mom & I are just sitting in the living room, neither of us said a word & our Alexa lit up and laughed for no reason. she didn’t even say anything, just laughed.
we unplugged her.
— tay (@taylorkatelynne) March 5, 2018
I asked why she laughed and she said, "Sorry, I am not sure."
— David Woodland ? (@DavidSven) March 2, 2018
Amazon has since issued a statement, confirming that it is aware of the problem and is aiming to fix it by changing the voice command for laughter.
“We’re aware of this and working to fix it,” Amazon said. “In rare circumstances, Alexa can mistakenly hear the phrase ‘Alexa, laugh’.”
“We are changing that phrase to be ‘Alexa, can you laugh?’ which is less likely to have false positives, and we are disabling the short utterance ‘Alexa, laugh’.”
“We are also changing Alexa’s response from simply laughter to ‘sure, I can laugh’ followed by laughter,” Amazon added.