Some PS5 owners are encountering a download queue issue

The issue is resulting in owners needing to factory reset their console

Multiple PS5 owners have come across an issue while trying to download games or applications to the console.

The problem was identified by three members at IGN and has since been circulating on various Reddit posts. Those affected will find when they set a game or application to download, it will be stuck in a “Queued for Download” state or simply present an error message.

To make the problem even worse, the downloads menu will show nothing, meaning users have no way to cancel the download on their PS5. As cited by IGN, the game is essentially “stuck in limbo”.

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It’s also been noted that the PS5 library will show the download, however, it cannot be cancelled or redownloaded. When checked on the PS5 store, it will also tell players that they do not own the game and will need to purchase it.

PS5
PS5 console and DualSense controller. Credit: Sony Interactive Entertainment

No one game or application seems to be the main culprit, with many citing issues with titles such as Demon’s Souls and Marvel’s Spider-Man: Miles Morales. Applications like Disney+ have also been affected by the glitch.

The only relation, between the games at least, is that they are all the PS5 specific versions of the games. IGN also added that the issue occurred when attempting to download the PS5 version of Call Of Duty: Black Ops Cold War, further adding credibility to the console-specific theory.

Only one workaround, which has proved successful for both IGN and Reddit users so far, is a factory reset of the console. Video game publisher Activision also reportedly recommended to IGN to do the same. The downside is that the factory reset will fully wipe the console and isn’t guaranteed for preventing any further issues.

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The PS5 is not the only console to be suffering from early launch issues. The Xbox Series X has been plagued with reports of faulty disk drives and consistent instances of the console powering down. Xbox Live was also a victim to multiple owners using the console at once, as it temporarily went down on launch day.

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