Ticket company launches investigation after Adele fans report personal data breach

Songkick looking into how some fans were shown information belonging to other customers

Fans attempting to purchase tickets for Adele‘s 2016 UK tour have complained of being witness to a series of data breaches.

The singer recently announced a rare UK and Ireland tour for next year in support of her new album ’25’.

With advance tickets going on sale via Adele’s official website on Tuesday morning (December 1), some fans claimed via social media that they were shown other people’s personal information and payment details when they tried to check out.

A representative from Songkick, the company behind the ticket sale, told BBC News: “Due to extreme load experienced this morning, some of our customers were incorrectly able to preview limited account information belonging to other customers.”

“There’s no evidence that this included credit card numbers or passwords. We take the privacy of our users very seriously, and we’re looking further into the matter to ensure it doesn’t happen again.”

Security consultant Graham Cluely told the BBC: “This is the sort of thing which should be impossible, even if the website is very busy. It sounds like the website [code] has been written insecurely. It’s spitting out other people’s information – information which they would expect to have been kept private.”

“If that information could have been exposed, then keep a close eye on your bank account and your credit card statements. Look for unusual activity there and be very wary of unsolicited messages or unusual emails which you might receive,” he added.

Adele has not yet made a comment on the matter.

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The singer recently said that her stage fright is “actually getting worse” despite announcing these new live dates.

In an interview with NPR, Adele explained that she was finding it harder to perform and was “too frightened to try anything new.”

“I get so nervous with live performances that I’m too frightened to try anything new,” she said. “It’s actually getting worse. Or it’s just not getting better, so I feel like it’s getting worse, because it should’ve gotten better by now.”

“With my stage fright, I just don’t want to let people down,” she continued. “I get so nervous onstage that I don’t have the guts to improvise or anything like that.”

Reassuring fans concerned that stage fright may get in the way of her performance, Adele explained that live versions of her new songs would be very similar to the album versions.

“One of my favorite things about going to a gig and, doing a gig, is the singalongs,” she said. “The crowd gets to sing with you and you get to sing with the artist. Like, that’s one of my favorite things personally. So I would never want to perform a song completely differently. I mean, imagine if I started doing a bashment version of ‘Hello’. Everyone would be like, “What?””

Starting with two nights at Belfast’s SSE Arena on February 29 and March 1, Adele will then go on to play in Dublin, Manchester, London, Birmingham and Glasgow before heading to Europe for appearances across the continent.

Adele’s European dates will include Stockholm, Oslo, Copenhagen, Herning, Berlin, Hamburg, Cologne, Zurich, Lisbon, Barcelona, Verona, Amsterdam, Paris and Antwerp.

See below for full UK and Ireland dates.

Adele will play:

Belfast, SSE Arena (February 29-March 1)
Dublin, 3Arena (March 4-5)
Manchester, Arena (March 7-8)
London, The O2 (March 15-16, 18-19)
Glasgow, SSE Hydro (March 25-26)
Birmingham, Genting Arena (March 29-30)