Fans slam Citadel Festival after “abysmal” organisation causes huge queues and leaves people stranded in London

Tame Impala headlined yesterday's one-day event, but long waiting times to exit the festival site forced many to miss trains

Numerous festivalgoers have criticised Citadel Festival after huge queues to leave the site last night saw many fans miss their trains and the last tube – with some even claiming that they were left stranded in London until 5am this morning as a result.

Citadel took place in Gunnersbury Park yesterday (July 15), with Tame Impala headlining. The event followed on from Lovebox Festival, which took place on the same site on Friday and Saturday.

Following the conclusion of Tame Impala’s set at 10:20pm, attendees flocked to the exits – but numerous reports from those who left the festival at this time have claimed that Citadel’s queuing system was ineffective, prompting a huge backlog of people who were attempting to leave the site at the same time.

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Much of the queuing continued after festivalgoers managed to finally leave the festival site, with massive crowds of people reported to be queuing for the last tubes of the night at the nearby Acton Town tube station.

Testimonies from fans who attended Citadel have shed light on what it was like leaving the festival after its curfew, with one punter likening the experience to being treated like “cattle”.

https://twitter.com/CiaraGorey/status/1018642181580640256

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Another attendee said that she and her partner were “trapped” on the streets of London until 5am after they missed the last train home (despite leaving the festival early), while another review blasted the festival’s organisation as “shambolic”.

Trapped on London streets till 5am after waiting nearly two hours in a queue, just to be told we've missed the last…

Posted by Gemma Louise Summer McLeod on Sunday, July 15, 2018

the venue was enjoyable and it was great seeing tame impala; howeverthe ABYSMAL management of letting people out was…

Posted by Luke Stoffberg on Monday, July 16, 2018

Appalling arrangements for many people trying to get home. My daughter travelled from Brighton with a group of friends…

Posted by Jonathan Warner on Monday, July 16, 2018

https://www.facebook.com/Shaunb987/posts/10210538558014881:0

Citadel issued a statement this afternoon (July 16) in which they “sincerely apologised” for the problems faced by their customers – see that below:

We would like to say how very disappointed and sorry we are that customers experienced problems trying to leave the…

Posted by Citadel Festival on Monday, July 16, 2018

Other acts who performed at Citadel yesterday included The Horrors, Chvrches and Fat White Family.

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