Numerous festivalgoers have criticised Citadel Festival after huge queues to leave the site last night saw many fans miss their trains and the last tube – with some even claiming that they were left stranded in London until 5am this morning as a result.
Following the conclusion of Tame Impala’s set at 10:20pm, attendees flocked to the exits – but numerous reports from those who left the festival at this time have claimed that Citadel’s queuing system was ineffective, prompting a huge backlog of people who were attempting to leave the site at the same time.
Much of the queuing continued after festivalgoers managed to finally leave the festival site, with massive crowds of people reported to be queuing for the last tubes of the night at the nearby Acton Town tube station.
— BTPUnderground (@BTPUnderground) July 15, 2018
Testimonies from fans who attended Citadel have shed light on what it was like leaving the festival after its curfew, with one punter likening the experience to being treated like “cattle”.
Loved Tame Impala but #Citadel18 needs to answer for the fact we've queued over hour and a half like cattle for tube and now been told it's closed for the night. Total total fuck up and now stuck across the other side of London with no route home
— Megan Sheraton (@megansheraton) July 15, 2018
And they keep us waiting and said 'we're just making you wait for the next train it'll only be a few minutes' and then they shut off the station and told us to leave. I kept asking staff 'what can we do to get home' and got told 'it's not our headache to deal with'
— your good friend, Mercury Retrograde (@chxnk182) July 16, 2018
— Alex (@Alxfenton) July 15, 2018
— Nat Rush (@NateRush1) July 16, 2018
— han (@lugosiisdead) July 16, 2018
Another attendee said that she and her partner were “trapped” on the streets of London until 5am after they missed the last train home (despite leaving the festival early), while another review blasted the festival’s organisation as “shambolic”.
Trapped on London streets till 5am after waiting nearly two hours in a queue, just to be told we've missed the last…
the venue was enjoyable and it was great seeing tame impala; howeverthe ABYSMAL management of letting people out was…
Appalling arrangements for many people trying to get home. My daughter travelled from Brighton with a group of friends…
Citadel issued a statement this afternoon (July 16) in which they “sincerely apologised” for the problems faced by their customers – see that below:
We would like to say how very disappointed and sorry we are that customers experienced problems trying to leave the…
Other acts who performed at Citadel yesterday included The Horrors, Chvrches and Fat White Family.