The Victoria Warehouse has today (November 4) denied the allegations
Fans of PJ Harvey have complained that the artist’s show in Manchester last night (November 3) was “overcrowded”, with some attendees demanding a refund from the venue.
Harvey played at the Victoria Warehouse in the city, which has a capacity of 5000 in its main room. The multi-purpose venue will host Catfish & The Bottlemen next week for their three Manchester gigs.
As reported by The Manchester Evening News, dozens of attendees took to social media during and immediately after the PJ Harvey gig to slam the venue for seemingly going over capacity. Many punters complained that they couldn’t see Harvey or her band on stage, while some said they feared for their safety after sensing that the venue was “overcrowded”. Gig promoters SJM Concerts also came in for criticism from fans.
See some of that social media reaction below.
The bosses of the Victoria Warehouse have today (November 4) responded to the complaints about the PJ Harvey gig, denying fans’ complaints that the venue was “overcrowded.”
A spokeswoman for the venue said in a statement released to the MEN: “We have since received feedback from some patrons that they were not satisfied with their experience at the event and would like to address this.
“Firstly, the Victoria Warehouse takes its licensing conditions very seriously and approaches each event with these firmly in mind.
“In response to suggestions that this event was ‘oversold’, we would like to clarify that ticket sales were within our licensed capacity and the promoter was working strictly to our guidelines in this area. The safety of our customers and staff is always our main concern. The issues that have been flagged up are operational ones.
“Although this was a very popular gig, there was in fact room for all ticket holders, with space available towards the middle and the front of the crowd. This has been confirmed by feedback from patrons situated in these areas. However, because there was no support act, there was little movement once people had found some space to wait in.
“The Victoria Warehouse loads from the rear, which meant that as more people arrived and the initial crowds remained static, there was a concertina effect that lead to a very busy area towards the rear bar. Those caught up in this have understandably interpreted it as ‘overselling’ of the event. We sent response teams into the crowd to try to move people forwards but with little success.
“All here at the Victoria Warehouse are extremely disappointed to hear that these issues negatively affected some people’s enjoyment of the event. We plan to analyse all feedback and take further steps to evaluate all future shows, to ensure that these operational issues are avoided.”
There was a similar level of fan disgruntlement towards the venue after a John Carpenter gig in October drew similar complaints of being oversold by punters.