The verbal war which has followed the scramble for tickets to see the band in the US continues...
Radiohead fans and users of TICKETMASTER’s online service have hit back at the company’s claim that there were no problems with ticket allocation for RADIOHEAD’s show in NEW YORK on Wednesday night (October 11).
They are also demanding that Ticketmaster overhaul their system in order to prevent such problems arising again.
For the third day in succession nme.com has been bombarded with emails from disgruntled fans claiming Ticketmaster’s failing online system kept them from the show.
Ticketmaster responded earlier today telling nme.com that it was a simple case of demand outstripping supply.
“It was not a system problem,” a Ticketmaster spokesperson said. “It was not a Ticketmaster problem. It’s that demand was so strong, which demonstrates the popularity of the fanbase that the tickets went so quickly.”
He added: “We are sorry, but if Radiohead did more shows or played larger venues, fans would have better opportunity to get tickets.”
It is this that has outraged fans. Mike Lewis from Albany in New York says he experienced similar problems buying tickets online for a Smashing Pumpkins show recently.
“Buying online was impossible,” he explained. “The problem lies in the fact that the Ticketmaster purchasing server cannot handle a high enough capacity of transactions at once. So while I’m on a T3 fast-as-lightning connection and I enter my number of tickets to ‘search’ for seats, I receive a message like ‘too many transactions at this time, please go back and try again’… But can we blame this all on high demand? No. At the very second the site is telling me it can’t let me make a transaction, hundreds of transactions are being made at Ticketmaster locations which do NOT have this such limit.”
He concluded: “They need to upgrade to a point where when tickets go onsale at 9AM and I go to my computer and make a transaction, it recognises my request, and, if necessary, has me wait in ‘line’ of all the others who made the same request (at 9:00 or after), so at least it’s not having me reload for an hour (or minutes, depending on the show) until it is sold out!”
Lewis’ view was echoed by many in Los Angeles, who experienced similar problems buying tickets for the show on October 20.
A spokesperson for Ticketmaster has commented to nme.com: “People ask the question ?How can I get good seats for a concert?? And the only answer is to go to less popular concerts. Go to a show that nobody else wants to.”
However, the experience has not dampened the ardour of fans throughout North America willing to pay a fortune to see the band. Tickets for LA and Toronto (October 17) remain on sale through ebay.com online auction, with the bidding on one pair for LA, currently sitting at $5,100, set to close in a matter of hours.