Ticketmaster UK confirms customers’ personal data stolen in hack

The ticketing company was attacked by malicious software

Ticketmaster UK have confirmed customers’ personal data was stolen a recent hack.

The ticketing company has set up a dedicated website for consumers after it suffered a security breach in which names, addresses, email addresses, phone numbers, payment details and Ticketmaster log-in details may have been compromised.

According to the site, Ticketmaster UK “identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster” on June 23, 2018. Inbenta was disabled from all Ticketmaster websites after the discovery.


The company estimates less than five percent of their customers across the world have been affected, while they say no customers in North America have been affected.

Anyone affected by the security breach has been contacted by Ticketmaster via email. UK customers who purchased, or attempted to purchase, tickets between February and June 23, 2018 could have been affected. International customers who purchased, or attempted to purchase, tickets between September 2017 and June 23, 2018, could also have been impacted.

Ticketmaster have recommended that all notified customers reset their passwords on the website. They are also offering a free 12-month identity monitoring service to anyone who has been impacted by the hack.

They also recommend customers monitor their bank account statements for any signs of fraudulent activity.