UK competition regulator announces new plans to crack down on secondary ticketing websites

Customers must be told if tickets come with any restrictions

The UK’s competition regulator has vowed to crack down on secondary ticketing websites, amid growing concern that some of them are breaking the law by failing to provide customers with all the information about a venue or event.

In an announcement earlier today, The Competition and Markets Authority (CMA) announced they had concluded an investigation which reveals “breaches of the law” in regards to second hand ticket sales.

They now plan to raise their concerns with a number of secondary ticketing websites.

Under new regulations, customers must be told if tickets come with any restrictions that could potentially prevent them from gaining access to a particular event. They must also be told exactly where the ticket is located in the venue, and the full identity of the seller.

“Secondary ticketing websites can offer an important service – by allowing people the chance to buy tickets at the last minute or giving them a chance to resell tickets they can no longer use”, Andrea Coscelli, chief executive of the CMA, told the Independent.

“But our investigation has identified concerns that the law protecting consumers is being broken.”

The crowd at Reading & Leeds 2017

Secondary ticketing has been criticised for not giving a fair deal to consumers

Mr Coscelli added that the CMA will not be afraid to use “the full range of our powers to get the right outcome for these sites’ customers”.

This, he added, includes “taking action through the courts if needed”.

The tough stand from the CMA comes after recent research revealed how the majority of the UK believes that secondary ticketing is a “rip-off”.

The survey, commissioned by anti-touting initiative FanFair Alliance and supported by See Tickets and The Ticket Factory , found that 80% of the British public believe that they’re being fleeced by secondary ticketing websites.

 It was also revealed that ticket touting could have a huge impact on the health of live music in the UK too, with buyers of  high-cost tickets being less likely to spend money on other live events and merchandise purchases at gigs.