Huge shipment delays at a leading CD distributor in the run-up to Christmas have been described as “not good enough” by retailers.
A backlog at distributer Arvato has meant that major retailers such as HMV and Amazon will receive shipments up to a week late in the run-up to Christmas, affecting fans, artists and record labels.
The Entertainment Retailers Association, which represents record shops, described the situation as “simply not good enough”.
The organisation’s director Kim Bayley told BBC Newsbeat that despite the delay, retailers have been assured that the backlog in delivering orders to shops will be under control by the weekend. “We have been assured by Arvato that all orders will be fulfilled by Monday (16 December),” she said, adding that the ERA are “keeping their fingers crossed” that orders will arrive on time.
A spokesperson from Arvato, which distributes releases for Sony and Universal, said that the company has employed extra staff to help deal with the backlog. They also admitted that the company underestimated the level or orders it would receive from retailers at this peak time of year. “We work closely with all of our clients to help forecast future demand and order patterns during peak periods,” they said. “Unfortunately, on this occasion several of these estimates