Viagogo taken to court over ticket resale practices

“We will now be pursuing action through the courts to ensure that they comply with the law.”

Viagogo is being taken to court for alleged consumer law breaches, only months after the ticket resale site was warned to improve.

Earlier this year, The Competition and Markets Authority (CMA) warned Viagogo that it faced legal action if the company failed to provide consumers with clear information about the tickets being sold.

At the time, The CMA claimed that buyers were not told that they risked being turned away from events because of ticket resale restrictions. It was also alleged that Viagogo misled customers about ticket demand – which often meant they were rushed into buying them.

The CMA also alleged that consumers were not provided with the details of the person they were purchasing tickets from, allowing anonymous touts to operate on the site.

Now, it’s been confirmed that Viagogo will face legal action after failing to follow in the footsteps of competitors including Stubhub who have agreed to comply with the new regulations.

“Unfortunately, while other businesses have agreed to overhaul their sites to ensure they respect the law, Viagogo has not,” CMA chief executive Andrea Coscelli confirned,

“We will now be pursuing action through the courts to ensure that they comply with the law.”

In contrast, Ticketmaster announced earlier this month that it planned to shut down secondary ticketing site Seatwave.
The resale sites have previously faced widespread criticism after tickets for sold out events were being sold at hugely inflated prices, only moments after going on sale to the general public.