Fans had their seats reallocated due to "stadium problems"
Taylor Swift fans have been left furious after losing front row seats 48 hours before the star’s Manchester shows.
The ‘Reputation‘ singer is due to begin the UK leg of her world tour at the city’s Etihad Stadium tonight (June 8). She will also perform at the venue tomorrow, before visiting Dublin and London. Remaining tickets are available for purchase here.
Reports suggest a number of fans who bought tickets for the Manchester dates received an email from Ticketmaster on Wednesday night (June 6) informing them their seat numbers have changed. Ticket-holders with front row seats in some of the different blocks around the stadium have had their seats reallocated to further away from the stage due to “stadium problems”.
Manchester Evening News reports affected fans were sent text messages and emails at 8:01pm on Wednesday – after the company’s customer service lines had closed for the night. Fans were angered further when they discovered seats closer to the front than the ones they had been moved to were still up for sale online.
Sarah Day, a mother who bought tickets as an early birthday present for her 10-year-old daughter, said they had been moved from row A in block 128 to row D in block 109. “Four of us are going, the tickets cost £540 in total,” she said. “We have been moved 16 blocks behind. We will now be separated from our friends, that is annoying for the kids.”
She added: “It was her first stadium tour. You are aged 10, you have got seats at the front, you have told everybody, and you are so excited and then you are told actually no, you are going to be at the back. It is just gutting.”
Natalie Bavis told the paper she had paid £250 each for seats in row A, block A1. She was moved to seats further back that only cost £132 each. “This was not a decision I made lightly since they cost the same as a month’s rent in the city centre.”
Alice Cachia, 23, paid £267 for two tickets in row A, block 128, but managed to get new seats near the front after speaking to Ticketmaster. “I was waiting on the phone to speak to them for 45 minutes,” she said. “I received an email last night at 8pm, my new seats were right at the back. I paid £267 and now I am just going to see a blob. It is just diabolical. The new seats are closer to the front, but not tiered seating. They couldn’t tell me if they would be better or worse.”
It is believed the reallocations were made due to a problem with stage calculations. NME have contacted Ticketmaster for comment on the issue.